here it is. the good, the bad, and the really cute dresses but questionable business execution.
i saw a Facebook ad about 2 months ago for swoondle society and i was sucked in immediately. kids grow out of their clothes in the blink of an eye! and i love to dress B like she’s my little doll, but hate the hassle of reselling items on the BST pages when i’m really busy. swoondle society seemed to have the answer to this. here’s how it works:
- they send you a pre-paid bag to fill with your child’s excellent used condition clothing, shoes, and accessories.
- you put it in the mail and wait for an email confirming receipt of items.
- later, an email arrives in your inbox stating which items they have decided to keep and which they will be donating on your behalf. this process took about 2 weeks from shipment date for us.
- your items are categorized and you are then allowed to “spend” your trades within your categories. *catch* you cannot combine lower category items together to purchase higher level items. *extra catch* only your first FIVE trades are free. that means if you sent 12 items like i did, you can only redeem 5 of them without paying the company. BIG FROWN. i had the option of paying $5 per extra item (which didn’t really make sense to me because i could go to a local thrift store and pay that and not have to trade B’s clothing in for them as well… but my fault for not initially reading the fine print, they have to make money somehow too, etc. etc.), or you can purchase a membership ($39 for 10 trades and the additional options went up from there).
- once you have carted all of your kid’s new duds, simply check out and pay for Priority shipping (this was the only shipping option available).
okay. let’s be real here. i love start up companies and everything they stand for. but, a level of service is expected in the business world. i paid $10.80 in “Priority shipping” for 5 items that easily fit into a bubble wrap envelope. i thought i would definitely receive tracking within two days since it was a priority package. i reached out and was told my items would ship monday. on monday i received my tracking (woohoo!), i checked on wednesday and the usps website stated they were still awaiting acceptance of my package. swoondle society said they would look into it on thursday morning, bringing the transaction to a week (not counting the initial processing and photography of my items). not very happy. my items finally arrived 9 business days after my order…. with a parcel select label on it.
the dresses were packaged nicely in individual plastic bags.
the quality of each item was as described on the website.
would I order from swoondle society again?
in short, no. i was disappointed by the overall business model, the misleading cost and speed of shipping, and lack of customer service. i would highly recommend that they change their website wording at checkout since the shipping method is not true to what they are utilizing.
have you tried swoondle society before and if so, what are your thoughts? until next time…!